Warranty and after-sales service

At La Corne Italienne, each piece of jewelry is crafted with precision and passion, respecting the Italian tradition of the Cornicello, a symbol of protection and good luck.

Because your satisfaction is essential, we support you with attentive after-sales service and a transparent guarantee.

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💎 1-Year Warranty

All our jewelry benefits from a 12-month commercial warranty from the date of purchase.

This warranty covers manufacturing defects under normal use of the jewelry.

✨ Well-maintained jewelry is designed to last — defects are rare, but we are here if needed.

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⚠️ What is not covered by the warranty

To ensure full transparency, the warranty does not cover:

• Damage related to improper use or maintenance
  (shocks, pressure, crushing, contact with corrosive products…)
• The loss or theft of the jewelry or pendant
• Natural wear and tear over time
  

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🛠️ Repair Service

Even out of warranty, we offer you a solution.

👉 Any deterioration can be subject to a repair quote, depending on the nature of the damage.

💰 Indicative flat rate: between 15€ and 30€

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🔎 Expertise Request (simple and quick)

To have your jewelry examined:

1. Contact Us

Send an email to:
📧 contact@lacorneitalienne.com

With:

• Your order number and your name
• A photo of the jewelry
• A description of the problem encountered

Your request will be processed as soon as possible and we will inform you of the procedure to follow.

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2. Quote Reception

We analyze your request and quickly send you:

• A diagnosis
• A repair amount

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3. Validation & Shipping

If you accept:

• You will receive a secure payment link
• After payment, you send your jewelry to the following address:

SPES LOGISTIQUE
Zone d’Activité Secteur du Parc
42490 Fraisses – France

👉 Remember to protect your jewelry well (jewelry box or bubble envelope).

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⏱️ Processing Times

Upon receipt of your jewelry, the average delay is:

✨ Approximately 3 weeks for repair and return

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📌 Important Information

• Please report any problem within 14 days of receipt
• Each piece of jewelry is subject to expertise by our team
• Return costs remain the responsibility of the customer

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💌 Our Commitment

At La Corne Italienne, we do everything to extend the life of your jewelry and preserve its symbolism.

✨ A piece of jewelry is not just an accessory; it's a story we help you make last.

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📩 Need Help?

Our customer service is available to assist you:
📧 contact@lacorneitalienne.com