No. You can order without creating an account.

To place an order:

1. Select your products
2. Add them to your cart
3. Click on "View your cart"
4. Then on "Checkout"
5. Enter your contact, delivery, and payment information

The process is identical.

When paying:

• Click on "Log In"
  
• Create your account via:
  Google
  Facebook
  or email

👉 Becoming a member allows you to:

• Receive our news
• Access early bird offers

First, check your spam folder.

Otherwise:

• Status “canceled” → payment not validated
• No order → order not registered
• Status “in preparation” → order validated

If a payment appears without an order:
👉 Send us proof at contact@lacorneitalienne.com

We only select noble and durable materials to design our jewelry:

• Rhodium-plated 925/1000th silver
• Stainless Steel
• Fine stones
• 49-strand steel wire (plastic-free)
• Mass-dyed beads

Sensitive skin & allergies:
Designed for everyday wear, our jewelry is suitable for sensitive skin. We prioritize nickel-free materials, rigorously selected for your comfort.

To preserve the brilliance and symbolism of your La Corne Italienne jewelry:

• Avoid prolonged contact with water, chlorine, perfume, and cosmetics
• Put on your jewelry after applying perfume or makeup
• Remove it before sleeping, exercising, or swimming
• Store it in a dry place, away from humidity and light
  

👉 A simple soft cloth is sufficient to regularly restore its shine.

Please note:

Each cornicello is a symbol steeped in history and deserves special attention.

• Silver can naturally oxidize over time: this phenomenon is normal and can be easily corrected with appropriate cleaning
• Plated finishes may evolve slightly: this is part of the jewelry's life
• Decorative elements must be protected from water to preserve their shine
  

✨ For more detailed advice, consult our page dedicated to jewelry care

We recommend taking a piece of sewing thread. Wrap it around your wrist, then measure the length obtained with a ruler to find your wrist size. Then we advise you to add between 1 and 1.5 cm for a comfortable bracelet.

Example: If your wrist size is 17 cm, choose a bracelet between 18 and 18.5 cm.

Finally, don't worry, apart from a few creations, most of our bracelets are adjustable thanks to an extension chain.

Yes. Our jewelry is nickel-free and suitable for sensitive skin, for optimal comfort every day.

You have 14 days from the date of receipt of your jewelry to change your mind and request an exchange or a refund, with complete peace of mind and no justification required.

💎 Return Conditions

To preserve the integrity and quality of our creations, returned jewelry must be:

• New, unworn, and unused
• Accompanied by its original case, intact and well-maintained

Because each piece is precious, we cannot accept returns of:

• Damaged jewelry
• Jewelry that has already been worn

To initiate your request, simply write to us at the following address, specifying your order number:

📧 contact@lacorneitalienne.com

Upon receipt of your message, our team will respond carefully by sending you:

• A confirmation of your request
• Detailed return instructions

🚚 Returning your jewelry

Returns should be sent to the following address:

SPES LOGISTIQUE
Zone d’Activité Secteur du Parc
42490 Fraisses – France

We kindly ask you to carefully protect your jewelry, in its original case or in a suitable envelope, to ensure safe transport.

Return shipping costs are at your expense.

💳 Refund

Once your return is validated:

• The refund will be issued via the original payment method
• It will appear in your account within up to 14 days

You will be informed at each step, with all the attention you deserve

All our jewelry comes with a 12-month commercial warranty from the date of purchase.

This warranty covers manufacturing defects under normal use of the jewelry.

✨ A well-maintained piece of jewelry is designed to last — defects are rare, but we are here if needed.

Any deterioration resulting from improper use may incur repair charges.

To ensure full transparency, the warranty does not cover:

• Damage due to improper use or poor maintenance
  (shocks, pressure, crushing, contact with corrosive products, etc.)
• The loss or theft of the jewel or pendant
• Natural wear and tear over time

Your jewelry is damaged and you believe it is covered by the warranty. How do you initiate an after-sales service request?

1. Contact us

Send an email to:
📧 contact@lacorneitalienne.com

Include:

• Your order number
• A photo of the jewelry
• A description of the problem encountered

Your request will be processed as soon as possible, and we will inform you of the procedure to follow.

2. Receipt of the quote

We analyze your request and quickly send you:

• A diagnosis
• A repair cost

3. Validation & Shipping

If you accept:

• You will receive a secure payment link
• After payment, send your jewelry to the following address:

SPES LOGISTIQUE
Zone d’Activité Secteur du Parc
42490 Fraisses – France

👉 Return shipping costs are at your expense. Remember to protect your jewelry well (case or bubble envelope).

⏱️ Processing Time

Upon receipt of your jewelry, the average processing time is:

✨ Approximately 3 weeks for repair and return

Depending on the delivery service you choose, delivery times will vary. For example, for Colissimo delivery, it will take 48 hours. For delivery to a Relay Point, delivery will be effective within 3 to 5 days.

We ship worldwide.
When confirming your order, simply select your delivery country from the list provided.

If your country is not listed, please contact us by email at: contact@lacorneitalienne.com

Once your order has been placed, you will receive a confirmation email with your tracking number and tracking link as soon as your order is shipped. You will then be able to track the delivery of your order using this number. To see updates, simply go to the carrier's link and enter the provided tracking number.

We advise you to check your Spam folder, as this email often ends up in junk mail.

Before doing anything else, we invite you to check the following:

1. The shipping date of your order

Your order is shipped when you receive an email with a tracking number.

For your information, carriers pick up packages from our warehouses from Monday to Friday around 4 PM.

2. Your tracking number

When carriers scan your package, you are informed of its progress.

You will then see if there is a delay or other potential problems encountered during delivery. Tracking numbers may take 1 to 2 business days to update by delivery services after leaving our warehouses.

If, after these checks and this waiting period, you still have not received your order, we invite you to contact our Customer Service by email at this address: contact@lacorneitalienne.com

Sometimes, tracking information is updated too early, and your package may be delivered to your mailbox a bit later. Therefore, we ask you to wait 6 business days to ensure it is not a delivery delay.

We also encourage you to check with your neighbors to ensure the package was not delivered to the wrong mailbox.

If, however, you still have not received your order after these checks and waiting period, please contact our Customer Service by email at this address: contact@lacorneitalienne.com

• Credit card
• PayPal (4x payment available)
• Apple Pay

👉 100% secure payment.

If there is a payment validation error during your order (e.g., Error 404...), 

Don't panic, our Customer Service is available (Monday to Saturday from 9:30 AM to 6:00 PM) to assist you.

Here are our tips in case of a refused payment:

Internet connection and device: Make sure you have a stable Internet connection and place your order from a computer for more stability.

Using another payment method: If the problem persists, try another bank card or an e-wallet such as PayPal.

Browser: Try ordering in private browsing mode or using the Google browser.

Retry later: If no solution works, wait and try again later. The problem may be temporary.

If the problem persists, please do not hesitate to contact us by phone at +33.6.12.24.37.84 or by email at contact@lacorneitalienne.co

We recommend that you check your Spam folder, as this email often ends up in junk mail.

If you do not receive an order and payment confirmation email, please check the status of your order directly from your customer account:

If its status appears as "cancelled", the order/payment was not successful.

If no order appears, no purchase was successful.

If, in either of these two cases, a bank debit appears on your account, an IT error may have occurred. You will need to send us proof of the debit by email so that we can provide you with a solution.

If the status of your order appears as "processing" or "in preparation", the order has been placed successfully. There may simply be an error in your email address that is preventing the confirmation email from being sent.

This may be due to an issue with your bank or simply because you are leaving the webpage too early during payment validation! Indeed, you must wait to be automatically redirected to our site after payment until you receive an order number.